skyph Privacy Policy

skyph is an online entertainment platform operated for players based in the Philippines, offering mobile-friendly sports bettingand casino-style gaming experiences. This Privacy Policy applies to all personal information collected when you visit our website at skyph.bio, register an account, make transactions, or interact with any part of our platform. We are committed to handling your personal data responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). This policy explains what data we collect, how it is used, who it may be shared with, and what rights you have over your own information. By creating an account or continuing to use the skyph platform, you acknowledge that you have read and understood the terms of this policy. If you have any questions about how your data is handled, you can contact us at [email protected] at any time.

When you register on skyph, we collect personal information that is necessary to create and manage your account, verify your identity, and enable you to use our services. This includes your full name, date of birth, email address, mobile number, and billing address, as well as a government-issued ID for identity verification purposes. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method and transaction history, though we do not store full card or bank account numbers on our servers. We also collect information about how you use the platform, including login times, games played, bets placed, pages visited, and device and browser information generated during your sessions. This usage data helps us improve the platform experience, detect suspicious activity, and ensure our services remain secure and fair for all Filipino members. We may also collect information you voluntarily provide when you contact our support team or respond to surveys or promotions.

skyph uses the personal information we collect for a range of purposes that are all directly related to operating and improving our platform services for members in the Philippines. The primary purpose is to create and manage your account, process your deposits and withdrawals, and provide you with access to our games and betting markets. We also use your data to verify your identity and age in compliance with Philippine gaming regulations, and to carry out anti-money laundering and fraud prevention checks as required by law. Your contact information is used to send you important account notifications, security alerts, and where you have opted in, updates about promotions and new features available on the platform. Usage and session data is analysed in aggregate to improve platform performance, fix technical issues, and develop new features that better serve our Filipino membership base. We do not use your personal data to make fully automated decisions that significantly affect you without human oversight, and we will always provide a means for you to query any decision that impacts your account.

skyph does not sell your personal data to third parties under any circumstances. However, there are specific situations where we may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, fraud detection services, and customer support tools. All third-party providers who handle member data on our behalf are contractually required to process that data only for the purposes we specify and to maintain appropriate security standards. We may also be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or as part of a lawful investigation. In the event that skyph undergoes a business restructure, merger, or acquisition, your data may be transferred to a successor entity, and you will be notified of any material change to how your data is controlled. We will never share your data with advertisers or third-party marketing companies for their own independent use.

We retain your personal information for as long as your account remains active and for a defined period afterwards, in order to comply with our legal and regulatory obligations under Philippine law. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years from the date of your last transaction or account closure, in line with anti-money laundering record-keeping requirements. Usage and session data that does not form part of a regulatory record may be retained for a shorter period and is subject to periodic review and deletion. If you request the closure of your skyph account, we will begin the process of removing or anonymising your personal data once the mandatory retention period has passed. You may contact our support team at [email protected] to ask about the specific retention period that applies to your account data. We will never retain your data for longer than is necessary for the purposes for which it was collected.

As a member based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012, and skyph is committed to helping you exercise those rights in a straightforward way. You have the right to access a copy of the personal information we hold about you, and to request that any inaccurate or incomplete data be corrected promptly. You may also request the deletion of your personal data where we no longer have a lawful basis to retain it, subject to any overriding regulatory obligations that require us to keep certain records. Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out beforehand. You have the right to object to certain types of data processing, and to request that we restrict our use of your data while a query or dispute is being resolved. To exercise any of these rights, please contact our support team at [email protected] and we will respond within the timeframe required by applicable law.

skyph uses industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as passwords is stored in a hashed format that cannot be reversed. We conduct regular security reviews and vulnerability assessments to ensure our systems remain resilient against emerging threats. Access to personal data within our organisation is limited to staff who genuinely need it to carry out their job responsibilities, and all such access is logged and monitored. Despite these measures, no system is completely immune to risk, and we encourage all members to use strong, unique passwords and to contact us immediately at [email protected] if they suspect any unauthorised access to their account. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors relevant to our operations in the Philippines. When we make material changes, we will notify registered members via their registered email address or through a notice on the platform prior to the changes taking effect. The date at the top of this page indicates when the policy was last reviewed, and we encourage you to check back periodically to stay informed. Continued use of the skyph platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should stop using the platform and contact us to discuss your account options. For any privacy-related concerns or complaints, please reach out to our support team at [email protected] and we will do our best to resolve your concern promptly.